Shipping, Return and Refund Policies

Shipping

Shipping guidelines in the continental USA:

- Free parcel shipping on purchases over $150 for items that fit in parcel boxes like grilles, louvers and diffusers. Otherwise a $35 parcel shipping fee will be added

- Free pallet shipping on purchases over $1000 for oversized grilles, louvers,  diffusers, mini splits, etc. Otherwise a $199 pallet shipping fee will be added.

- Free pallet shipping on purchases over $5000 for other large/bulky items like ductwork. Otherwise a $499 Pallet shipping fee will be added.

- Free shipping on all fabric duct projects.

Transit times for In-stock, ready-to-ship items normally take 2 - 5 days depending on destination. Made-to-Order items may take between 1-4 weeks before they are ready to ship. We will provide tracking details once we ship your order. You may contact us for more info or if you need a faster shipping speed

Shipping to Non-Continental US and Canada will incur a 20% fee to cover costs. Larger orders may be assessed on a case by case basis to adjust costs.

For your protection, Bulky, Irregular Sizes or Fragile items may require shipment via pallet. These cases may incur on additional costs to ship via pallet and will be charged before shipping

 

Returns and Refunds

Materials can be returned within 10 days of receipt and need to be in brand new condition so they can be resold (not installed and uninstalled, no writing or changing the product boxes).

Customer will pay for either 1) shipping and up to a 15% restocking fee or 2) a 30% restocking and shipping fee. A refund may be generated 3 days after we receive and inspect the product.

No Returns on Custom, Made-to-Order Orders

Please connect with us to arrange any returns and refunds