Shipping, Return and Refund Policies
Shipping
Shipping Within the Contiguous United States
Shipping charges are based on the products’ size and shipping requirements:
- Parcel shipments: A $35 shipping fee applies to qualifying parcel products totaling less than $150. Parcel shipping is free when qualifying parcel products total $150 or more. Parcel products generally include items that fit in boxes measuring less than 24" × 24", such as qualifying grilles, louvers, and diffusers.
- Oversized pallet shipments: A $199 shipping fee applies to qualifying oversized products totaling less than $1,500. Pallet shipping is free when qualifying oversized products total $1,500 or more. Oversized products generally include items measuring more than 24" × 24", such as qualifying grilles, louvers, diffusers, and HVAC equipment.
- Large or bulky ductwork: A $499 pallet-shipping fee applies to qualifying ductwork orders totaling less than $5,000. Shipping is free when qualifying ductwork totals $5,000 or more.
- Fabric duct projects: Fabric duct projects ship free within the contiguous United States.
Orders containing products with different shipping requirements may be divided into separate shipments and may include separate shipping charges.
Alaska, Hawaii, U.S. Territories, and Canada
Shipping to Alaska, Hawaii, U.S. territories, and Canada is quoted separately based on the products, destination, and required shipping method. Please contact us for a shipping quote before ordering.
Processing and Transit Times
In-stock, ready-to-ship products normally arrive within two to five days after shipment, depending on the destination and shipping method.
Production times for made-to-order products vary. Please refer to the availability and lead-time information shown on the applicable product page or order confirmation.
Tracking information will be provided when the order ships. Please contact us before ordering if you require expedited production or delivery.
Pallet and Special-Handling Shipments
Bulky, irregularly sized, oversized, or fragile products may require pallet shipment or special handling for protection.
If shipping requirements or charges differ from those displayed during checkout, we will contact you and obtain your approval before shipping the order.
Returns and Refunds
Return requests must be submitted within 10 days after delivery.
To qualify for a return, merchandise must be unused, uninstalled, and in brand-new, resalable condition. Products must be returned in their original packaging, with no writing, labels, damage, or other alterations to the product or packaging. Proof of purchase is required.
Please contact Advantage Mechanical Supply before returning any merchandise. We will provide return authorization and shipping instructions. Products should not be returned to the manufacturer or shipped to us without prior approval.
Return Shipping and Restocking Fees
Customers are responsible for return-shipping costs. Original shipping charges are non-refundable.
If the customer arranges and pays for return shipping, an approved return may be subject to a restocking fee of up to 15%.
If Advantage Mechanical Supply arranges the return shipment, a combined return-shipping and restocking deduction of 30% may apply.
Non-Returnable Products
Custom, made-to-order, modified, installed, used, or damaged products cannot be returned unless the product was defective, damaged in transit, or incorrect due to our error.
Damaged, Defective, or Incorrect Products
Please contact us promptly if a product arrives damaged, defective, or different from what was ordered. We may request photographs or other documentation before arranging a replacement, return, or refund.
Return-shipping and restocking charges will not apply when the return results from our error or an eligible product defect.
Refunds
Returned products will be inspected after receipt. We will notify you whether the return has been approved or rejected.
Approved refunds will be processed to the original payment method within three days after inspection. Your bank or card issuer may require additional time to post the refund.